Shipping policy
Shipping Policy - Vismo Canada
Effective Date: [2023-06-28]
Thank you for choosing Vismo Canada as your preferred safety footwear provider. This Shipping Policy outlines our shipping practices and procedures to ensure a smooth and efficient delivery of your orders.
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Shipping Destinations: a. We offer shipping to addresses within Canada, the United States, and select countries in Europe. If your shipping address is outside our designated shipping areas, please contact our customer support team for further assistance. b. For shipping to the United States, please note that additional shipping charges, customs duties, taxes, and fees may apply.
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Order Processing Time: a. Orders are typically processed within 2 business days from the date of purchase. b. Please note that processing times may vary during peak periods or promotional events. We strive to process orders as quickly as possible.
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Shipping Methods: a. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. b. The available shipping methods and carriers will be displayed during the checkout process. c. Please note that delivery times may vary depending on the shipping method and destination.
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Shipping Costs: a. Shipping costs are calculated based on the total weight of the order, shipping destination, and the chosen shipping method. b. The applicable shipping charges will be displayed during the checkout process before completing your purchase.
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Tracking Your Order: a. Once your order is shipped, we will provide you with a tracking number via email or through your customer account. b. You can track the progress of your shipment using the provided tracking number on the carrier's website.
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Delivery Times: a. Estimated delivery times will be provided during the checkout process based on your shipping address and chosen shipping method. b. Please note that delivery times are estimates and not guaranteed. Factors such as customs procedures, weather conditions, and unforeseen circumstances may impact delivery times.
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Customs and Duties: a. For international shipments, including the United States, please note that customs duties, taxes, and fees may be applicable based on your country's import regulations. b. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information.
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Order Modifications and Address Changes: a. Once an order is placed, modifications or changes to the shipping address may not be possible. Please ensure that the shipping address provided is accurate and complete.
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Lost or Damaged Shipments: a. We take utmost care to ensure that your orders are packaged securely for transit. b. In the event of a lost or damaged shipment, please contact our customer support team immediately for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
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Contact Us: If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team using the following details:
Vismo Canada 1266 South Service Road, B1-2 Stoney Creek, Ontario L8E 5R9
Email: [admin@at-work.ca] Phone: 905-643-7000
We are committed to addressing your inquiries and providing exceptional service.