Style B13

Thank you for choosing Vismo Canada as your preferred safety footwear provider. This Shipping Policy outlines our shipping practices and procedures to ensure a smooth and efficient delivery of your orders.

1. Shipping Destinations: a. We offer shipping to addresses within Canada, the United States, and select countries in Europe. If your shipping address is outside our designated shipping areas, please contact our customer support team for further assistance. b. For shipping to the United States, please note that additional shipping charges, customs duties, taxes, and fees may apply.
2. Order Processing Time: a. Orders are typically processed within 2 business days from the date of purchase. b. Please note that processing times may vary during peak periods or promotional events. We strive to process orders as quickly as possible.
3. Shipping Methods: a. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. b. The available shipping methods and carriers will be displayed during the checkout process. c. Please note that delivery times may vary depending on the shipping method and destination.
4. Shipping Costs: a. Shipping costs are calculated based on the total weight of the order, shipping destination, and the chosen shipping method. b. The applicable shipping charges will be displayed during the checkout process before completing your purchase.
5. Tracking Your Order: a. Once your order is shipped, we will provide you with a tracking number via email or through your customer account. b. You can track the progress of your shipment using the provided tracking number on the carrier's website.
6. Delivery Times: a. Estimated delivery times will be provided during the checkout process based on your shipping address and chosen shipping method. b. Please note that delivery times are estimates and not guaranteed. Factors such as customs procedures, weather conditions, and unforeseen circumstances may impact delivery times.
7. Customs and Duties: a. For international shipments, including the United States, please note that customs duties, taxes, and fees may be applicable based on your country's import regulations. b. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information.
8. Order Modifications and Address Changes: a. Once an order is placed, modifications or changes to the shipping address may not be possible. Please ensure that the shipping address provided is accurate and complete.
9. Lost or Damaged Shipments: a. We take utmost care to ensure that your orders are packaged securely for transit. b. In the event of a lost or damaged shipment, please contact our customer support team immediately for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
10. Contact Us: If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team using the following details:

Vismo Canada 1266 South Service Road, B1-2 Stoney Creek, Ontario L8E 5R9

Email: [admin@at-work.ca] Phone: 905-643-7000

We are committed to addressing your inquiries and providing exceptional service.

Vismo Safety Shoes Care Guide:
Hand Wash Instructions

Thank you for choosing Vismo safety shoes to keep
you protected and comfortable throughout your workday. To ensure the longevity
and performance of your safety shoes, it's important to follow the proper care
instructions. Please note that Vismo safety shoes are designed for hand
washing. Here's a simple step-by-step guide to help you keep your shoes clean
and in great condition:

1) Preparation:

Remove the shoelaces and insoles
from your safety shoes.

Use a soft brush or cloth to
remove any loose dirt or debris from the shoes' exterior.

2) Hand Washing:

Fill a basin or sink with
lukewarm water and add a small amount of mild detergent.

Gently submerge your safety
shoes into the soapy water.

Using a soft brush or cloth,
lightly scrub the exterior of the shoes, paying attention to areas with
stubborn stains or dirt.

Avoid excessive scrubbing or
using abrasive materials to prevent damaging the shoes' surface or protective
features.

For the insoles, you can either
hand wash them separately or follow the manufacturer's instructions for care.

3) Rinsing:

Once you have finished cleaning,
rinse the shoes thoroughly with clean water to remove any soap residue.

4) Drying:

Place your safety shoes in a
well-ventilated area, away from direct heat sources or sunlight.

Allow them to air dry naturally.
Avoid using a dryer or exposing them to high temperatures, as this can damage
the materials and affect the shoe's integrity.

To maintain the shoes' shape,
stuff them with newspaper or a clean, dry cloth.

5) Reassembly:

Once the shoes are completely
dry, reinsert the insoles and re-lace them.

6) Regular Maintenance:

Regularly inspect your safety
shoes for signs of wear or damage. Replace them if you notice any significant
deterioration that could compromise their protective features.

Keep your shoes clean by wiping
them with a damp cloth after each use, especially if they have been exposed to
oils, chemicals, or other contaminants.

By following these hand washing instructions and
properly caring for your Vismo safety shoes, you can ensure their longevity and
maximize their performance. Remember, keeping your safety shoes clean and
well-maintained contributes to their overall effectiveness and your comfort on
the job.